Client: An online electronics store serving customers nationwide.
Challenge
The business faced abandoned carts, customer support delays, and limited engagement through email. They needed a real-time, interactive communication channel.
Solution
They integrated WhatsApp Business API with our platform to:
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Send order confirmations, shipping updates, and payment reminders automatically.
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Provide instant customer support with chatbots and live agents.
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Run personalized promotions targeting frequent buyers.
Results
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40% reduction in cart abandonment rate.
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3x faster customer query resolution.
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35% boost in repeat sales from personalized WhatsApp promotions.
Client Testimonial
“WhatsApp has become our number one channel for customer engagement. Customers trust it more than email, and it has boosted our sales.”
