Here are some of the case study topics
Client: A mid-sized fashion retail brand with 10 outlets across Lagos.
Challenge
The retail chain struggled to keep customers informed about new arrivals, special offers, and seasonal sales. Traditional advertising (radio and flyers) was costly, had limited reach, and offered no real-time engagement.
Solution
They adopted Bulk SMS Campaigns through our platform to:
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Send flash sales announcements.
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Deliver loyalty rewards and discount codes.
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Automate birthday/holiday greetings with personalized offers.
Results
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80% open rate within 3 minutes of sending campaigns.
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30% increase in foot traffic during flash sales.
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25% higher repeat customer visits through loyalty engagement.
Client Testimonial
“Bulk SMS completely transformed how we reach our customers. We no longer depend only on social media ads. Our campaigns are instant and effective.”
Voice SMS for a Political Campaign
Client: A political party preparing for state elections.
Challenge
The campaign team needed to reach rural and semi-literate voters who may not easily read SMS messages. They required a cost-effective, personal, and accessible way to broadcast their candidate’s vision.
Solution
They deployed Voice SMS Messaging to:
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Broadcast pre-recorded campaign messages in local languages.
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Reach over 500,000 voters across multiple LGAs.
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Schedule reminders for rallies and voter education programs.
Results
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65% audience recall for campaign slogans.
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20% increase in voter turnout at rallies.
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Stronger emotional connection with voters through the personal voice of the candidate.
Client Testimonial
“Voice SMS gave us a unique way to communicate with voters in their mother tongue. It felt like a personal conversation.”
Client: An online electronics store serving customers nationwide.
Challenge
The business faced abandoned carts, customer support delays, and limited engagement through email. They needed a real-time, interactive communication channel.
Solution
They integrated WhatsApp Business API with our platform to:
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Send order confirmations, shipping updates, and payment reminders automatically.
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Provide instant customer support with chatbots and live agents.
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Run personalized promotions targeting frequent buyers.
Results
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40% reduction in cart abandonment rate.
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3x faster customer query resolution.
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35% boost in repeat sales from personalized WhatsApp promotions.
Client Testimonial
“WhatsApp has become our number one channel for customer engagement. Customers trust it more than email, and it has boosted our sales.”
Banking & Finance – Bulk SMS for Transaction Alerts
Client: A microfinance bank in Abuja.
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Challenge: Customers lacked instant notifications on transactions, leading to distrust.
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Solution: Implemented automated bulk SMS alerts for deposits, withdrawals, and loan repayment reminders.
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Results:
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Reduced customer complaints by 45%.
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Boosted customer trust and retention.
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Healthcare – Voice SMS for Appointment Reminders
Client: A private hospital in Lagos.
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Challenge: Patients frequently missed appointments due to forgetfulness.
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Solution: Used voice SMS reminders in English and Yoruba, sent 24 hours before each appointment.
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Results:
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60% reduction in missed appointments.
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Increased patient satisfaction and efficiency.
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Education – Bulk SMS for Parent Communication
Client: A secondary school in Ibadan.
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Challenge: Parents weren’t always updated on PTA meetings, results, and events.
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Solution: Introduced bulk SMS updates for exam results, fee reminders, and emergency alerts.
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Results:
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95% parent engagement rate.
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Improved fee collection by 20%.
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Real Estate – WhatsApp API for Property Leads
Client: A real estate firm in Abuja.
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Challenge: Potential buyers often dropped inquiries without follow-up.
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Solution: Integrated WhatsApp chatbot for property inquiries, brochures, and virtual tour scheduling.
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Results:
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35% higher conversion rate.
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Faster lead response time (average 2 minutes).
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Event Management – Bulk SMS for Invitations
Client: A wedding & event planner in Port Harcourt.
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Challenge: Invitations via social media were missed or ignored.
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Solution: Sent bulk SMS invitations and reminders with event details.
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Results:
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80% RSVP response rate.
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Improved guest turnout and better event coordination.
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NGO – Voice SMS for Community Awareness
Client: A health-focused NGO in Northern Nigeria.
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Challenge: Needed to educate rural communities about malaria prevention.
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Solution: Broadcast voice SMS messages in Hausa and Kanuri, with prevention tips.
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Results:
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Reached 200,000 people in 3 weeks.
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Improved participation in free mosquito net distributions.
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Logistics – WhatsApp API for Delivery Updates
Client: A Lagos-based courier company.
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Challenge: Customers frequently called for package tracking.
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Solution: Implemented WhatsApp delivery updates (pickup, in-transit, delivered).
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Results:
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50% reduction in support calls.
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25% increase in repeat business.
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Church/Religious Group – Bulk SMS for Fellowship Alerts
Client: A fast-growing Pentecostal church in Nigeria.
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Challenge: Members missed mid-week services and special vigils due to poor communication.
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Solution: Sent weekly SMS reminders for services, vigils, and donations.
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Results:
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70% increase in mid-week attendance.
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15% growth in tithe and offering contributions.
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Telecom Provider – Voice SMS for Promotions
Client: A regional telecom operator.
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Challenge: Many subscribers ignored promotional SMS messages.
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Solution: Switched to personalized voice SMS offers (data bundles, call bonuses).
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Results:
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25% higher campaign engagement.
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20% increase in prepaid package sales.
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